Terms & Conditions

Tigerlilly with Love

Last updated: 18 October 2026

1. About Us

This website, www.tigerlillywithlove.com, is operated by TIGERLILLY WITH LOVE LIMITED, trading as Tigerlilly with Love.

We are a UK-based business specialising in handmade memorial keepsakes, personalised acrylic gifts, baby-loss memorials, pet remembrance keepsakes and sentimental gifts.

By placing an order through our website, you agree to these Terms & Conditions, together with our Delivery Information, Returns & Refunds Policy and Privacy Policy.

Company registration number: 11640060

Registered office address: 31 MONTPELIER AVE, BISPHAM, BLACKPOOL, FY29AE

Customer service email: SALES@TIGERLILLYWITHLOVE.COM

2. Placing an Order

When placing an order, please ensure that all information supplied is accurate, including delivery addresses, photographs, names, dates and personalised wording.

Once an order has been placed, you will receive an order confirmation by email.

We reserve the right to decline or cancel an order where necessary, including where a product is unavailable or there has been a genuine pricing error. If payment has already been taken for an order we cannot fulfil, we will arrange a refund.

3. Personalised Keepsakes

Many of our products are individually personalised using customer photographs, names, dates, messages or other details.

Please check your personalisation carefully before submitting your order.

We will reproduce the information supplied as accurately as possible. If you notice a mistake, please contact us promptly.

Once production has started, it may not be possible to make changes.

If an error is made by us, we will take appropriate steps to put it right.

4. Customer Photographs & Uploaded Content

By submitting photographs, artwork or wording for personalisation, you confirm that you have permission to provide and use that material for your order.

Photographs and other uploaded content will be used to prepare and fulfil your order and handled in accordance with our Privacy Policy.

We will not knowingly use your personal photographs for advertising or promotional purposes without appropriate permission.

We may decline to reproduce content that is unlawful or infringes another person's rights.

5. Handmade Products & Product Appearance

Our keepsakes are handmade or individually finished, and slight variations in appearance may occur.

We make every effort to display product photographs and colours accurately. However, colours may appear slightly different depending on your screen, the photograph supplied and the materials used.

We aim to reproduce customer photographs as clearly as possible, but the quality of the finished image depends partly on the original photograph.

These provisions do not affect your statutory rights if a product is faulty or not as described.

6. Prices & Payments

All product prices are displayed in pounds sterling (£).

Applicable taxes and delivery charges will be shown before you complete your purchase.

Payment must be completed using one of the payment methods available at checkout.

We may change prices and offers from time to time, but changes will not affect orders already accepted, except where otherwise permitted by law.

7. Processing & Delivery

Most of our personalised acrylic keepsakes and ready-made memorial products are dispatched within 2–3 working days.

Some products may require longer preparation times. Where applicable, this will be stated on the product page.

Our standard UK delivery service is Royal Mail Second Class, which generally aims to deliver within 2–3 working days after dispatch.

Delivery estimates are not guaranteed dates.

Where faster postage options are available, these will be displayed at checkout for an additional charge. Choosing faster postage does not necessarily reduce production time.

If there is a significant delay with your order, we will contact you where appropriate.

Please refer to our Delivery Information or Shipping Policy for further details.

8. Cancellations, Returns & Refunds

Personalised Products

Products made to a customer's individual specifications or clearly personalised are generally exempt from the statutory 14-day change-of-mind cancellation right.

This does not affect your rights if a product is faulty, damaged or not as described.

Non-Personalised Products

For eligible non-personalised products, you normally have 14 days after receiving your order to notify us that you wish to cancel.

You then have a further 14 days to return the goods.

Please see our Returns & Refunds Policy for full instructions, applicable postage costs and refund arrangements.

Faulty or Incorrect Products

If an item arrives faulty, damaged or incorrect, please contact us with your order details so we can investigate and provide the appropriate remedy.

Nothing in these terms limits your statutory consumer rights.

9. Product Care & Safety

Please follow any care instructions supplied with your keepsake or displayed on the product page.

Unless specifically stated otherwise, our acrylic keepsakes are intended for decorative or everyday keepsake use and should be protected from excessive heat, harsh chemicals and unnecessary impact.

Products containing small parts are not toys and should be kept away from young children where they could present a choking hazard.

10. Intellectual Property

The designs, product photographs, written content, branding and other original materials displayed on this website belong to TIGERLILLY WITH LOVE LIMITED or their respective rights holders.

They must not be copied, reproduced or used commercially without the appropriate permission.

Customers retain their existing rights in photographs and other material they provide for personalisation.

11. Website Availability

We aim to keep our website accessible and our product information accurate.

Occasionally, technical issues, maintenance or other interruptions may affect website availability.

We will take reasonable steps to correct errors and resolve problems.

12. Privacy & Personal Information

We collect and process customer information to manage orders, communicate with customers and operate our business.

Our handling of personal information is explained in our Privacy Policy.

Payment processing and certain website functions are provided through Shopify and other relevant service providers.

13. Liability & Consumer Rights

We are responsible for supplying goods that meet the requirements of applicable UK consumer law.

Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

14. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our products, services or legal requirements.

The version applicable to your purchase will generally be the version in effect when your order was placed.

15. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Kingdom, without removing any mandatory consumer protections that apply to you.

16. Contact Us

If you have any questions about these Terms & Conditions or an order, please contact:

TIGERLILLY WITH LOVE LIMITED

Trading as Tigerlilly with Love

Email: tigerlillywithlove@outlook.com

Website: www.tigerlillywithlove.com

Registered office: [Insert registered office address]

Company number: [Insert company number]