Postage and returns
We have 2 options for postage:
1. 1st class signed for. This has a tracking code and will show up with a signature once recieved. (Although 1st class orders can take upto a week once posted this way but is usually next day)
2. Special delivery. This is guaranteed the next working day after posting. (Please note this is not the same as rush my order)
If an item is returned to us this usually means it has been sat at your local sorting office for 2weeks plus and has not been collected. If this is the case there are 2 options:
1. We can repost but the postage charge will need to be paid for again of £2.
2. We can refund minus postage costs. Also if the item is personalised we will deduct £3 per item as we have worked hard on that item and it cannot be reused so time, work and materials ha e been wasted.
items must be returned if agreed within 30 days of request. if after this time no refund will be given.
If your item does get lost in the post and shows as still in the system 14 days after posting then we will of course remake and resend at no charge to yourself.
Where possible all items are placed on a card and popped into an organza bag.